No Upfront Deposits: We do not require a deposit to book your slot.
Payment Terms: Full payment is due immediately upon completion of the valeting work. We accept cash, debit/credit cards/Paypal, or immediate bank transfers.
Weather Policy: If extreme UK weather (such as torrential rain, high winds, or freezing temperatures) makes it impossible to perform a high-quality valet safely outside, we reserve the right to reschedule your booking to the next available date.
2. Requirements for Mobile Services (At Your Location)
To ensure we can carry out our work safely and effectively, you must ensure the following are in place upon our arrival:
Products: We provide all cleaning products inclusive; the customer may want to provide their own brand. Exterior cleaning is done with low-pressure jet washers as recommended. Most of the other work is done manually.
Space & Access: A safe, legal parking space with sufficient clearance all around the vehicle. The ground must be reasonably flat and stable. We cannot work on public roads where it causes an obstruction or breaches local council bylaws.
Property Permission: If the valet is taking place at a secure storage facility, campsite, caravan park, or workplace, it is the customer’s responsibility to ensure that Jupiter Valet Service is permitted on-site to conduct commercial work.
Backup Utilities: Our mobile van is equipped with its own water system for external cleaning. However, in the unlikely event we attend with vans without these services (optional) or an equipment fault or water depletion, we may ask to plug into your standard outdoor tap or a standard 240V mains socket. If we use your water or electricity, we will automatically apply a discount to your final bill.
3. Requirements for Unit Services (Drive-in or Drop-Off)
Punctuality: Vehicles must be dropped off and collected at the agreed appointment times.
Vehicle Collection: All vehicles must be collected by our agreed closing time unless overnight storage has been pre-arranged.
Please ensure all items are secured or removed.
4. Vehicle Condition & Preparation
Personal Belongings: Customers must remove all personal items, valuables, and rubbish from the vehicle prior to the valet. Jupiter Valet Service accepts no responsibility for the loss or damage of items left inside the vehicle.
Child Seats: For safety and insurance reasons, we do not remove or reinstall child car seats. We will clean around them, or you may remove them before we begin.
Excessive Soiling Surcharge: Heavily soiled vehicles (e.g., severe pet hair, interior mould, heavy mud, or biological waste) require significantly more time and specialised products. A surcharge may apply, which will always be discussed and agreed upon before work begins.
5. Liability & Insurance
Pre-Existing Damage: We will conduct a brief walk-around inspection of the vehicle with you before starting. Jupiter Valet Service is not liable for any pre-existing scratches, dents, stone chips, or mechanical/electrical faults.
Insurance Cover: Jupiter Valet Service is fully insured with public liability and comprehensive "Care & Custody" insurance, protecting your vehicle while it is in our possession either mobile or at our unit.